Shipping & Returns
SHIPPING POLICY
Welcome to First Steps Shipping Policy! We are dedicated to providing a seamless shipping experience for our customers. Our shipping methods are designed to ensure that your orders are delivered safely and efficiently. We take great care in packaging your items to guarantee their protection during transit. At First Steps, we believe in transparent pricing, so you can shop with confidence knowing the costs upfront.
We understand the excitement of receiving your baby products, so we strive to dispatch orders promptly. Our goal is to keep you informed at every step of the shipping process, from the first step to the last step, from order confirmation to delivery.
We appreciate your trust in us and are committed to making your shopping experience delightful. We offer safe & secure delivery to any where in the world!
RETURN & EXCHANGE POLICY
At First Steps, we want you to be thrilled with your purchase. If for any reason you are not satisfied with your order, we offer a hassle-free return or exchange process. Our aim is to provide you with peace of mind when shopping for your little ones.
We believe in making the return process simple and convenient for you. If your order is wrong, damaged or does not match our description then our team will be dedicated to ensure that your experience with First Steps is nothing short of exceptional.
Your satisfaction is our priority, and we are here to assist you every step of the way.
If you need to enquire about a Return or Exchange then please email us with your order confirmation and reason to why you would like to return or exchange and our team will contact you back as soon as possible!